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Online Clarity Consult with Ryan
One focused problem. One practical decision. One clear next step.
Aud $99 | 45 minutes
Best for:
Men who need expert eyes on one training, conditioning, recovery or consistency issue without joining an ongoing programme.
This is a focused conversation, not a sales call disguised as coaching. You complete a short Clarity Form, Ryan reviews one defined issue and you leave with a written plan you can act on.
What is included
· Five-minute Pre-Call Clarity Form.
· Review of one clearly defined item—normally no more than five pages or seven days of records.
· 45-minute private online consultation.
· Branded one-page Firehock Clarity Plan.
· Up to three actions, a minimum version and a review signal.
· One tailored Firehock resource selected for the issue.
· Automated Seven-Day Proof Check.
How it works
1. Choose one primary issue before booking.
2. Submit the form and requested material at least 24 hours before the call.
3. Use the call to clarify, audit, prioritise, decide and commit.
4. Complete the first action and use the Seven-Day Proof Check to review what happened.
What this is not
· A complete training programme, meal plan or rehabilitation plan.
· Unlimited file review, ongoing messaging or repeated programme changes.
· Diagnosis, medical clearance or clinical advice.
Frequently asked questions:
What can I submit?
One defined item, such as a current training week, a short log or a specific question. Large folders or months of screenshots are outside this service.
Will I be pushed into coaching?
No. The appropriate next step may be independent action, a Proof Series resource, another service, or external professional support.
Product & Service Information Policy
Firehock aims to provide clear, accurate, and honest information about all products and services.
What Firehock offers
Firehock provides:
coaching
accountability
education
community support
fitness and lifestyle guidance
digital health and performance resources
online and in-person coaching options
Firehock does not provide medical treatment, therapy, diagnosis, injury rehabilitation, or crisis support.
Product descriptions
We aim to make all product and service descriptions accurate, including:
what is included
who the offer is for
pricing
delivery method
duration
access period
relevant limitations
If a product or service changes, we will update the website or communicate the change clearly where relevant.
Coaching outcomes
Firehock is built around structure, accountability, and evidence-informed lifestyle support.
However, results vary from person to person.
Your results may depend on:
consistency
effort
health status
injuries or limitations
sleep
stress
nutrition
medical history
personal circumstances
adherence to the program
We do not guarantee specific weight loss, body composition, fitness, health, or performance outcomes.
Client responsibility
By purchasing or participating in a Firehock product or service, you agree to:
provide honest and accurate information
disclose relevant injuries, medical conditions, or limitations
participate safely and responsibly
seek medical clearance if needed
communicate if something does not feel right
understand that coaching is not a replacement for medical advice
Adult-only services
Firehock’s men’s coaching programs are currently designed for adults aged 18 years and over.
If Firehock develops youth/student programs in the future, those services will have separate consent, safeguarding, and eligibility requirements.
Returns, Refunds & Cancellation Policy
At Firehock, we aim to be fair, clear, and human. We also comply with our obligations under Australian Consumer Law.
This policy applies to Firehock products and services, including:
The Proof Reset programs
online consults
Gold Coast in-person coaching
digital products, including e-books and downloadable resources
any other Firehock coaching, education, or digital products
Australian Consumer Law
Nothing in this policy removes your rights under Australian Consumer Law.
If a product or service has a major problem, is not as described, is not delivered with due care and skill, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy such as a refund, replacement, repair, cancellation, or other appropriate solution.
Change-of-mind refunds
We do not generally offer refunds for change of mind.
This includes situations where:
you change your mind after purchase
your schedule changes
you decide not to participate
you stop using the product or service
you do not complete the program
you purchase the wrong product by mistake
However, we understand that life happens. If something genuine comes up, contact us directly and we will review the situation fairly.
Digital products
Digital products include e-books, scorecards, downloadable templates, guides, or other digital resources.
Because digital products are delivered electronically, we generally do not provide refunds once the product has been accessed, downloaded, or delivered, unless required by Australian Consumer Law.
If you cannot access your digital product because of a technical issue, contact us and we will help resolve it. If we cannot provide access to the product you purchased, we will offer an appropriate remedy.
The Proof Reset programs
The Proof Reset is an application-based coaching and community experience. Places are limited, and payment secures your position in the program.
For this reason, we do not generally offer refunds once:
you have been accepted into the program
payment has been made
onboarding has begun
you have received access to program materials
you have joined the private group/community
the program has started
If you withdraw before the program starts, we may offer a credit, transfer, or partial refund at our discretion, depending on timing and whether your place can be filled.
Missed calls, missed check-ins, or missed participation are not refundable.
Online consults
Online consults may be rescheduled with at least 24 hours’ notice.
If you cancel or reschedule with less than 24 hours’ notice, the session may be forfeited unless there are genuine emergency circumstances.
If Firehock needs to reschedule, you will be offered a new time or a refund if a suitable time cannot be arranged.
In-person coaching
Gold Coast in-person coaching sessions may be rescheduled with at least 24 hours’ notice.
If you cancel or reschedule with less than 24 hours’ notice, the session may be forfeited unless there are genuine emergency circumstances.
If Firehock cancels or cannot deliver the session, you will be offered a rescheduled time, credit, or refund.
Payment plans
If you choose a payment plan, you are committing to the full payment amount.
Payment plans are not a subscription that can be cancelled partway through simply because you stop participating.
If a payment fails, we may pause access to the program, community, resources, or coaching until the payment issue is resolved.
How to request a refund or remedy
To request a refund, credit, or remedy, email:
Please include:
your full name
purchase date
product or service purchased
reason for the request
any relevant screenshots or details
I will personally aim to respond within 5 business days.
Shipping & Digital Delivery Policy
Firehock currently sells digital products, coaching services, online programs, and in-person coaching. At this stage, we do not generally ship physical products.
Digital product delivery
Digital products, including e-books and downloadable resources, are delivered electronically.
After purchase, you should receive access via:
email
download link
website member area
checkout confirmation page
another digital delivery method
Most digital products should be available shortly after purchase. If you do not receive access within 24 hours, contact:
Online consult delivery
Online consults are delivered through video or phone platforms such as:
FaceTime
Zoom
Google Meet
phone call
You will receive booking details after your appointment is confirmed.
Program delivery
The Proof Reset programs may include:
online coaching calls
private group/community access
check-ins
digital resources
coaching feedback
optional in-person elements, depending on the program tier
Program access is provided after acceptance, payment, and onboarding.
In-person coaching delivery
Gold Coast in-person coaching is delivered face-to-face at an agreed location.
Location and session details will be confirmed directly with you before the session.
Incorrect email or access issues
Please ensure your email address is entered correctly at checkout.
If you entered the wrong email address or cannot access your purchase, contact us and we will help resolve it.
Future physical products
If Firehock sells physical products in the future, shipping times, costs, carriers, and delivery terms will be clearly listed before purchase.
Privacy Policy
Firehock respects your privacy. We collect only the information we reasonably need to provide our products, services, communication, and support.
Information we may collect
We may collect:
name
email address
phone number
location
age
occupation
family status if voluntarily provided
health and fitness goals
injury or medical history if voluntarily provided
lifestyle information
program application responses
booking details
payment and transaction information
website usage data
optional wearable data if you choose to share it
Sensitive information
Some information you provide may be considered sensitive, including health, injury, medical, or wellbeing-related information.
We only collect this type of information when it is relevant to coaching, safety, support, or program suitability.
By providing this information, you consent to Firehock using it for coaching, communication, safety, and service delivery purposes.
How we use your information
We may use your information to:
assess applications
deliver coaching services
manage bookings
provide digital products
process payments
communicate with you
personalise support
manage the private community
improve our services
send marketing messages where you have consented
meet legal or administrative obligations
Wearable data
If you choose to share wearable data from devices such as WHOOP, Garmin, Apple Watch, Oura, Fitbit, or similar, it is used only as optional coaching context.
Wearable data is not used for diagnosis or medical treatment.
Payment information
Payments may be processed through third-party providers such as Wix Payments, Stripe, PayPal, or other payment platforms.
Firehock does not directly store full card details unless a payment provider allows this securely within its own system.
Third-party platforms
Firehock may use trusted third-party platforms to deliver services, such as:
Wix
email marketing tools
payment processors
booking systems
video call platforms
cloud storage
analytics tools
These platforms may collect and process information according to their own privacy policies.
Marketing communication
If you join our mailing list, purchase from us, or consent to receive updates, we may send you emails or messages about Firehock products, services, resources, or offers.
You can unsubscribe at any time.
We do not want to spam anyone. Firehock’s brand is built on trust, not pressure.
Accessing or correcting your information
You can contact us to request access to, correction of, or deletion of your personal information where appropriate.
Email:
Data storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
No online system is completely risk-free, but we aim to handle client information carefully and respectfully.
Contact
For privacy questions, contact:
Health, Fitness & Coaching Disclaimer
Firehock provides coaching, education, accountability, and community support.
Firehock does not provide:
medical advice
diagnosis
treatment
therapy
crisis support
injury rehabilitation
clinical nutrition treatment
physiotherapy
psychological counselling
Seek professional advice
Before starting any new exercise, nutrition, health, or lifestyle program, you should consider speaking with a qualified health professional, especially if you:
have a medical condition
are taking medication
have an injury
are recovering from illness or surgery
have concerns about your mental health
are unsure whether a program is safe for you
Exercise risk
Exercise and lifestyle change involve some risk.
By participating in Firehock services, you acknowledge that:
you are responsible for working within your capacity
you will stop if you feel pain, dizziness, chest discomfort, unusual shortness of breath, or other concerning symptoms
you will seek medical support if needed
you will tell Firehock about relevant injuries, conditions, or limitations
No guaranteed outcomes
Firehock does not guarantee specific results.
We provide structure, support, and accountability, but your outcomes depend on your actions, consistency, health, lifestyle, and individual circumstances.
Community Guidelines
The Firehock community exists to help men feel supported, respected, accountable, and heard.
To protect the quality of the room, all members agree to follow these guidelines.
Respect first
Treat others with respect.
No harassment, bullying, hate speech, personal attacks, threats, intimidation, or disrespectful behaviour.
Confidentiality
What is shared inside the group stays inside the group.
Do not screenshot, record, copy, share, or repeat another member’s personal information, photos, messages, or story without permission.
No ego, no shame
This is not a space for belittling, mocking, or showing off.
Members are expected to support each other honestly and respectfully.
No medical advice between members
Members may share personal experiences, but should not diagnose, prescribe, or give medical, psychological, injury, or clinical nutrition advice to others.
Stay on purpose
The group is for:
check-ins
support
accountability
wins
questions
reflection
progress
practical discussion
Spam, self-promotion, unrelated selling, or inappropriate content may be removed.
Removal from the group
Firehock may remove a member from the community if their behaviour harms the group, breaches confidentiality, disrespects others, or goes against the purpose of the program.
Terms of Participation
By purchasing, applying for, or participating in Firehock products or services, you agree to these terms.
Application-based programs
Some Firehock programs are application-based.
Submitting an application does not guarantee acceptance.
Firehock may decline an application if the program is not the right fit, if the cohort is full, or if the level of support needed falls outside the scope of coaching.
Payment
Payment must be made before access is provided unless another arrangement has been agreed.
For payment plans, all instalments must be paid according to the agreed schedule.
Access
Program access is for the registered participant only.
You may not share logins, resources, group access, recordings, templates, or materials with others without written permission.
Intellectual property
Firehock content, resources, frameworks, templates, videos, documents, scorecards, and written materials remain the intellectual property of Firehock unless otherwise stated.
You may use them for your own personal development, but you may not copy, resell, distribute, reproduce, or repurpose them commercially.
Behaviour
Firehock reserves the right to remove a participant from a program or community if their behaviour is unsafe, disrespectful, abusive, dishonest, or damaging to the group environment.
Program changes
Firehock may make reasonable changes to program delivery, scheduling, resources, platforms, or inclusions where needed.
If a material change affects your access or experience, we will communicate this clearly.
Marketing Communications Policy
Firehock may send emails or messages about:
program updates
new resources
offers
content
e-books
coaching opportunities
community updates
We will only send marketing communications where we have consent or a reasonable basis to contact you.
Every marketing email will identify Firehock as the sender and include a way to unsubscribe.
If you unsubscribe, we will respect that request.
Transactional emails, such as receipts, booking confirmations, program access details, or service updates, may still be sent where necessary.
